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Effective Date: May 8, 2026

Privacy Policy

Infusion IV New York (“Company,” “we,” “our,” or “us”) operates the website located at https://infusionivny.com (the “Site”) and provides intravenous (IV) therapy and wellness services. We are committed to protecting your privacy and handling your personal and health-related information responsibly and in accordance with applicable law.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights with respect to that information. By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

When you use our Site, book an appointment, or communicate with us, you may provide:

  • Contact information, including your name, email address, mailing address, and phone number
  • Health intake information, including medical history, current medications, allergies, symptoms, and treatment preferences
  • Appointment scheduling information collected through our third-party booking platform (Vagaro)
  • Payment information, processed by our third-party payment processors (we do not store full card numbers)
  • Communications you send to us, including inquiries, feedback, and correspondence 

B. Information Collected Automatically

When you visit our Site, certain technical information may be collected automatically, including:

  • IP address and general geographic location
  • Browser type, operating system, and device identifiers
  • Pages visited, referring URL, time spent on pages, and click activity
  • Cookies and similar tracking technologies (see Section 5 below) 

C. Information from Third-Party Platforms

We use Vagaro for appointment scheduling and booking. When you book a service through Vagaro, that platform collects and processes information on your behalf. Please review Vagaro’s own privacy policy at vagaro.com for details on how they handle your data. We may receive confirmation and scheduling information from Vagaro to fulfill your appointment.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, confirm, and manage your IV therapy appointments and treatments
  • To assess your health and safety needs prior to treatment
  • To communicate with you about your appointments, inquiries, or changes to our services
  • To process payments and maintain billing records
  • To send informational or promotional communications, where you have opted in
  • To improve our Site and service offerings
  • To comply with legal obligations and protect our legal rights
  • To respond to requests from public health authorities or other regulatory bodies, as required by law

3. Health Information and HIPAA

Certain information you provide—such as your medical history, current health status, and treatment details—may constitute “protected health information” (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

As a provider of health-related services, Infusion IV New York is committed to complying with applicable HIPAA requirements. Health information you share with us is used solely for the purpose of providing and coordinating your care. We do not sell your health information.

If you have questions about how your health information is used or if you would like to exercise rights specific to your health records, please contact us directly at the information listed in Section 9.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: We work with trusted third-party vendors (such as Vagaro for scheduling and payment processors for billing) who assist in operating our business. These vendors are contractually obligated to protect your information and may only use it to provide services on our behalf.
  • Legal Compliance: We may disclose information if required to do so by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the successor entity, subject to the same privacy commitments.
  • With Your Consent: We may share information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (such as web beacons or pixel tags) to enhance your experience, analyze Site usage, and support our operations. Cookies are small data files stored on your device.

Types of cookies we may use:

  • Essential Cookies: Necessary for the Site to function properly
  • Analytics Cookies: Help us understand how visitors interact with the Site (e.g., through Google Analytics)
  • Preference Cookies: Remember your settings and preferences across visits

You may disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the Site.

6. Third-Party Links

Our Site may contain links to third-party websites or platforms, including our booking platform (Vagaro) and social media pages (Facebook, Instagram, LinkedIn). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you visit.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Health-related records may be retained for longer periods as required by applicable state and federal law.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

If you have reason to believe your information has been compromised, please contact us immediately.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain exceptions
  • Opt-Out of Marketing: Unsubscribe from marketing communications at any time by following the unsubscribe link in any email or by contacting us directly
  • Data Portability: Request a portable copy of your information in certain circumstances

To exercise any of these rights, please contact us at the information in Section 10 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Infusion IV New York
258 Ushers Road, Suite 204
Clifton Park, NY 12065

Phone: 518-406-3350
Website: https://infusionivny.com